Hyman, Phelps & McNamara, P.C., a 37-lawyer boutique law firm specializing in food and drug law and related areas, located in downtown Washington, D.C. at Metro Center, is seeking a Desktop Support Technician.
The Desktop Support Technician will provide support within the organization's desktop computing environment (70+ users). This includes installing, diagnosing and maintaining all desktop equipment, printers, software applications and mobile devices to ensure optimal performance. There will be server support with the assistance of management. Support will be performed in person (on-site users) or via telephone/remote control (off-site users). At least 1 to 2 years of experience with desktop or helpdesk support. Position may require lifting up to 40 lbs.
Experience with the following is desired: Microsoft Office 365/2016; Microsoft Windows 10; Worldox or other DMS experience; Mobile device configuration and management; Familiarity with aspects of TCP/IP networking; Anti-virus management; Audio/Video skills (Conference room presentations); Video call support (WebEx, Zoom, Bluejeans, etc.)
The following certifications are desired but not required: CompTia A+, Network+, Security+; MCSA, or Microsoft Certifications.
Interested candidates will have an associate’s degree and at least 2 years of experience. Hyman, Phelps & McNamara, P.C offers competitive salaries and a robust benefits package. Eligible candidates should submit their resume and cover letter to [login to unmask email]. Please use Desktop Support Technician as your subject matter.