Changing Models to Optimize Administrative Support for a Hybrid Workforce
||ALA Capital Chapter Events
||Changing Models to Optimize Administrative Support for a Hybrid Workforce
||ALA Staff and Administrators
||Oct 06, 2022 12:00 PM America/Eastern
||Oct 06, 2022 01:00 PM America/Eastern
||Presented by Rob Mattern, President of Mattern, the industry’s leading law firm operations consultancy.
The hybrid workforce has fundamentally changed law firm operations, and this includes changing how to best support attorneys who are working remotely. It’s important to understand innovative new models law firms are deploying to optimize this support function and how to design new workflows to improve efficiency, expertise, and cost. These new models of administrative support often increase efficiencies by:
• Centralizing the distribution of work based upon ability and availability of resources
• Realigning administrative staff with current required skill sets and the firm’s future business objectives
• Improving overall end-user satisfaction.
Your members will learn how to perform an unbiased assessment of whether administrative functions should be:
• By another position or role within the firm
• Within a Team concept supporting certain practices within each office(s)
• Through a centralized environment within the firm such as document processing or administrative resource services
• Outsourced to a 24 x 7 centralized environment