This event is open to Capital Chapter members.

Law firms are operating in an unprecedented era of technology expansion. Document management, billing systems, cloud storage, HRIS platforms, CRM tools, workflow automation, collaboration suites, and now, AI applications are being introduced faster than firms can integrate them. The result? Application sprawl that leaves legal administrators caught in the crossfire, expected to coordinate dozens of systems that were never designed to work together.

This session examines one of the most overlooked operational risks in modern law firms: the growing complexity of disconnected applications. We will explore what happens when core systems fail to communicate, how version control breaks down, and why even the most sophisticated Am Law 100 firms struggle with updates, adoption, and governance.

Participants will learn:

• Where application sprawl originates and why it accelerates as firms adopt more AI and cloud-based tools
• The operational consequences of siloed systems: duplicate work, inconsistent data, compliance exposure, and frustrated attorneys
• Why administrators are increasingly expected to serve as informal system integrators and why this model is unsustainable
• Practical frameworks for regaining control, even without a dedicated applications team
• Soft sale message: how “managed application services” are emerging as a stability solution, helping firms streamline updates, improve integration, and reduce the burden on internal admin teams – case studies and/or stats – recent legal technology survey found that 60%- 80% of Am Law 200 firms are outsourcing IT (fully or partially)

The session will end with a key takeaway: Admins shouldn’t have to be system architects. With the right governance model and support structure, firms can simplify their application ecosystem, improve cross-platform alignment, and free administrative leaders to focus on strategic, high-value work. This presentation will provide clear concepts, real-world scenarios, and actionable steps administrators can use immediately, regardless of their firm’s size, tech stack, or internal resources.

Speakers

Renea Miller brings over 30 years of experience helping law firms navigate business transformation and evolving operational demands. As Vice President of Strategic Relationships at K2 Services, she partners with firms and industry leaders to enhance services, modernize operations, and adapt to changing client expectations. Renea was recognized as a finalist for Best Woman in Business Development at WISA 2020 and is known for her practical, relationship-driven approach to change.

Marvin MacKay brings more than 25 years of legal technology experience, helping law firms improve productivity through practical, client-centered solutions. As an Account Manager on the Client Engagement team at K2 services, he works closely with firms to deliver high-impact support informed by deep knowledge of attorney workflows and real-world technology use.

Hybrid Attendance: In-Person and via Zoom

Please arrive by 11:45 AM for lunch.

Virtual: the presentation will begin at 12:00 pm
Zoom information will be sent in the confirmation email.

No charge to attend, but registration is required.