Cancellation Policy

Members

Business Partners

Members

The Capital Chapter prides itself on providing high-quality events and programs, at no additional cost to our members. Your annual membership dues include unlimited access to Chapter events and programs throughout the year, many of which include meals, speakers, and giveaways.

Having an accurate picture of projected attendance for Chapter events is essential for a successful event and effectively utilizing Chapter resources. The number of registered attendees is used to reserve event space, order meals, purchase supplies, and make other arrangements necessary to ensure that everyone in attendance is comfortable and able to participate fully in the event or program.

Over the past several years, there has been a steady increase in last-minute cancellations and no-shows. In addition to the wasted resources (money spent on meals, supplies, giveaways, larger space, etc.), this reflects poorly on our Chapter. Speakers, some of whom travel to DC to present to our membership, are very disappointed when member attendance falls short of projections. Our Business Partners – whose support funds the majority of the programs and events the Chapter hosts throughout the year – are impacted as well. In addition, for large events with a waiting list it can result in members being turned away unnecessarily.

The prevalence of this issue has necessitated action on the part of the Chapter leadership. Effective February 1, 2017, a $25 fee will be assessed for no-shows and cancellations that are communicated within 1 day of the start of an event. We understand that emergencies sometimes occur, and it is impossible to leave your office, thus a one-time emergency exemption will be granted. After that, all last-minute cancellations or no-shows will be assessed the fee. All events subject to this policy will be labeled as such in the online event registration system.

We thank you for your commitment to the Chapter and look forward to seeing you at upcoming Chapter events.

Business Partners

The event invitations included in your sponsorship are a valuable tool - attending Capital Chapter events is a great way to network with members and make connections that can help your business be successful. In order to make the most of your allotted invitations, please keep in mind that event invitations are used at point of registration, not point of attendance. If you must cancel your registration for an event, please do so 48 hours in advance. If the cancellation policy is followed, your event invitation will be returned to you. If you need to cancel less than 48 hours before an event, consider making a substitution rather than cancelling to avoid losing your ticket.

Click here for additional event registration guidelines